Refund policy
RETURNS & REFUNDS POLICY
Last Updated: Tuesday 9th June 2026
Overview
At The Beautiful Frame, we want you to be delighted with your purchase.
If you are not completely satisfied, you may return eligible items within 30 days of delivery, subject to the terms below.
This policy applies to purchases made directly through The Beautiful Frame website.
The Beautiful Frame is a trading name of Art Of Champions Ltd (Company No. 17070042).
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Your 30-Day Return Window
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with all original packaging where reasonably possible.
- You must provide proof of purchase (such as your order number or order confirmation email).
Returns requested outside of the 30-day period may not be accepted.
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Products Eligible For Return
The following products may generally be returned within 30 days:
- Art prints
- Framed art prints
- Picture frames
- T-shirts
- Apparel products
- Mugs
- Accessories
- Other physical merchandise sold through our website
Returned items must be in a resalable condition unless faulty or damaged.
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Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Digital downloads
- Downloadable products
- Personalised or customised products unless faulty or damaged
- Products made to a customer's specific requirements
- Items returned in a condition that makes them unsuitable for resale (unless faulty)
Your statutory rights remain unaffected.
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Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Defective
- Incorrect
Please contact us within 48 hours of delivery where possible.
We may request:
- Photographs of the item
- Photographs of the packaging
- Your order number
Where a fault, damage, or fulfilment error is confirmed, we will arrange an appropriate remedy which may include:
- A replacement
- A repair (where appropriate)
- A full refund
We will cover reasonable replacement shipping costs in these circumstances.
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How To Start A Return
To request a return, please contact:
Email: orders@thebeautifulframe.com
Please include:
- Your name
- Order number
- Reason for return
- Photographs if the item is damaged or faulty
Once approved, we will provide return instructions.
Please do not send items back without contacting us first.
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Return Address
Returns should be sent to:
The Beautiful Frame
Art Of Champions Ltd
17 Bassett Avenue
Countesthorpe
Leicester
LE8 5QG
United Kingdom
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Return Shipping Costs
If you are returning an item because:
- You changed your mind
- You ordered the wrong item
- You no longer want the product
You are responsible for the cost of returning the item.
Original delivery charges are non-refundable unless required by law.
If the item is:
- Faulty
- Damaged
- Incorrectly supplied
We will cover reasonable return or replacement shipping costs.
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Refunds
Once your return has been received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method.
Refunds are typically processed within 5-10 working days, although some payment providers may take longer to display the funds.
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Late Or Missing Refunds
If you have not received your refund:
1. Check your bank account.
2. Contact your card provider or payment provider.
3. Contact your bank.
If you have completed these steps and still have not received your refund, please contact:
leigh@thebeautifulframe.com
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Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
If the item is faulty, damaged, or incorrect, we will arrange a replacement where appropriate.
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Gifts
If an item was purchased as a gift and shipped directly to you, any approved refund will be issued to the original purchaser via their original payment method.
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International Orders
International customers are responsible for any customs charges, duties, taxes, or import fees imposed by their local authorities unless otherwise stated at checkout.
Returned international orders remain subject to the same return conditions outlined in this policy.
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Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
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Contact Us
The Beautiful Frame
Art Of Champions Ltd
Email: hello@thebeautifulframe.com
Registered Office:
17 Bassett Avenue
Countesthorpe
Leicester
LE8 5QG
United Kingdom
Company Number: 17070042