Shipping policy
SHIPPING POLICY
Last Updated: Tuesday 9th June 2026
Overview
The Beautiful Frame is committed to delivering your order as quickly and safely as possible.
All delivery estimates provided on our website are intended as guides only and are not guaranteed delivery dates.
The Beautiful Frame is a trading name of Art Of Champions Ltd.
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Order Processing
Orders are processed during normal business hours, Monday to Friday (excluding UK public holidays).
Once your order has been packed and dispatched, you will receive a shipping confirmation email where applicable.
During busy periods, product launches, promotional events, and seasonal peaks, processing times may be longer than usual.
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UK Delivery
Standard Delivery
For in-stock products, our standard UK delivery service typically arrives within:
4–6 working days
from the date your order is dispatched.
Working days are Monday to Friday and exclude public holidays.
Express Delivery
Customers selecting an express delivery service at checkout will have their orders prioritised for fulfilment and dispatch.
Delivery times vary depending on the service selected and destination.
While we prioritise express orders wherever possible, delivery timeframes remain estimates and are subject to the performance of the delivery carrier.
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Pre-Orders
Many of our products are released as pre-orders.
When purchasing a pre-order item, the estimated fulfilment date will be clearly displayed on the relevant product page.
Delivery estimates begin from the stated fulfilment date, not from the date the order was placed.
For example:
- If a product states "Fulfilment begins 8 June"
- Standard UK delivery is 4–6 working days
- Delivery would typically occur 4–6 working days after fulfilment begins
Pre-order fulfilment dates are estimates and may occasionally change due to production schedules, supplier delays, quality control checks, shipping delays, or circumstances outside our control.
Should any significant delay occur, we will communicate updates to affected customers.
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Orders Containing Pre-Order Products
If your order contains both pre-order and in-stock products, all items may be held and shipped together once the pre-order item becomes available unless otherwise stated.
This helps reduce packaging waste and shipping costs.
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International Delivery
We ship to selected international destinations.
Delivery times vary by country and carrier.
International customers are responsible for any customs duties, import taxes, or local fees imposed by their country's authorities unless otherwise stated at checkout.
International delivery estimates are not guaranteed and may be affected by customs processing and local delivery services.
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Delivery Carriers
We work with trusted third-party delivery partners to fulfil orders.
Once an order has been dispatched and handed to the delivery carrier, responsibility for transportation rests with the carrier.
While we will always do our best to assist customers in locating delayed parcels and resolving delivery issues, we cannot control:
- Delivery routes
- Weather disruptions
- Customs delays
- Carrier staffing issues
- Missed delivery attempts
- Operational delays within carrier networks
As a result, delivery timeframes are estimates rather than guarantees.
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Tracking Information
Where tracking is available, tracking details will be provided once your order has been dispatched.
Please allow time for carrier systems to update after receiving your tracking information.
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Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery where possible.
Please include:
- Your order number
- Photographs of the item
- Photographs of the packaging
Retaining all packaging materials can help us process claims with our delivery partners more efficiently.
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Lost Parcels
If you believe your parcel has been lost, please contact us at:
ordersthebeautifulframe.com
We may ask you to allow a reasonable period for the carrier to complete its investigation before a replacement or refund can be arranged.
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Contact Us
The Beautiful Frame
Art Of Champions Ltd
Email: hello@thebeautifulframe.com
Registered Office:
17 Bassett Avenue
Countesthorpe
Leicester
LE8 5QG
United Kingdom
Company Number: 17070042